Straight answers about how Genetic Peptides USA works. Everything we sell is supplied strictly for in-vitro laboratory research use only. Not for human or animal consumption. If your question is not here, email support@geneticpeptidesusa.com.
Are your products third-party tested? Where is the COA?
Our compounds are tested by Horizon Analytical, an independent US-based analytical lab. Testing is lot-specific: purity by HPLC and identity by mass spectrometry. The Certificate of Analysis for a tested lot is published directly on that product's page, so you can read it before you order.
COA coverage is still rolling out across the catalog. If a product page does not yet show a COA, that lot is in the testing queue; email support and we will tell you where it stands. You can also verify any published lot number directly with the lab at contact@horizonanalytical.com.
Is Genetic Peptides USA a real company? Where are you based?
Yes. We are a US-based small operation, lean by design. Our mailing address is 1209 Mountain Road Pl NE, Albuquerque NM 87110, and it appears in the footer of every email we send.
Do not take our word for it. Genetic Peptides USA is currently one of the top-ranked US peptide vendors on PepAssure, an independent vendor-ranking platform with zero paid placements that cross-checks lab reports and spot-tests vendors through random anonymous purchases.
Where do you ship?
We ship within the United States only. We are not able to send orders to addresses outside the US.
How fast do orders ship, and what does shipping cost?
Orders typically dispatch within about 48 hours and ship via UPS. UPS Ground is $15 flat and free on orders of $150 or more. UPS 2nd Day Air is $25 and free on orders of $200 or more. UPS Overnight ($50) is available at checkout. Thresholds apply to your order total after discounts. Your tracking number is emailed as soon as the label is created.
Do the vials need refrigeration?
No. Every product ships and stores as a stable lyophilized (freeze-dried) powder that is room-temperature stable before reconstitution, so nothing special is needed on arrival. Keep the sealed vial in a cool, dry place away from direct light and moisture. Storage parameters tied to a specific research application belong to the published literature for that compound.
What is bacteriostatic water, and do you sell it?
Lyophilized peptides are reconstituted with bacteriostatic water, a sterile 0.9% benzyl alcohol solution. We sell it separately as a $12 product so it can be added to any order. Reconstitution volumes and concentrations depend on the research application and are set by the researcher from the published literature. We do not provide protocols.
Can you recommend a product or explain how to use it?
No. Everything on this site is sold strictly for in-vitro laboratory research, so we cannot recommend a product for any goal or outcome, and we cannot provide protocols, administration guidance, or expected effects. Each product page states what the compound is, its research class, and the COA for its lot. The right way to choose for a given research application is to match the compound to the peer-reviewed literature for that area. We are glad to answer factual questions about a specific product or lot.
Do you have a referral program?
Yes. Every customer has a personal referral code. Friends take 20% off their first order with it, and each friend's first order adds 10% off your next order, up to 50%, sent to you as a single-use code by email. Request your code with the email on your order at Refer a Friend.
What happened to the VIP affiliate program?
It closed on October 10, 2026. Every commission was paid in full and the affiliate codes were retired. The refer-a-friend program above replaced it, and it is open to every customer with no application.
Do you offer discounts?
Yes.
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FIRST15 takes 15% off a first order. Enter it in the discount field at checkout.
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Stock-up discount: 3.5% off a compound automatically when your cart holds 2 vials of it, 5% off at 3 or more, counted across that compound's sizes. No code needed, and it stacks with a discount code. Discounts compound rather than add, so 15% plus 5% comes to 19.25% off.
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GPUSA Rewards: every $1 spent earns 2.5 points, and 100 points equal $1 off a future order. Sign in or create an account so points bank to you.
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Free shipping: UPS Ground is free on orders of $150 or more, and UPS 2nd Day Air is free on orders of $200 or more, both measured after discounts.
Codes are entered exactly as written with no extra spaces. If a code will not apply, email support with the code and the email on your cart.
My card was declined. What do I do?
Check the card number, expiration, CVV, and that the billing address matches your card exactly, then retry. If it still fails, try a different card or browser, since a decline usually comes from the card issuer or our payment processor rather than the order itself. If a charge looks like it went through but you did not receive a confirmation, email support with the email on the order and we will check it. You will not be double-charged.
Where is my order?
Tracking is emailed when the label is created. UPS Ground can run a day or two behind its scan updates, so a quiet tracking page does not always mean a package is stuck. For a status check, email support with the email on the order. If a package shows delivered but has not arrived, contact us: we work through a short search window with the carrier and reship if it is genuinely lost.
Can I return a product or cancel an order?
We cannot accept returns on lyophilized vials once they have shipped. A sterile vial cannot go back into inventory once it leaves, which is standard across research-grade suppliers. If an order has not been fulfilled yet, we can cancel it for a full refund. Damaged or incorrect items are replaced at no charge: email support within 7 days of delivery with a quick photo and we will send a replacement. Refunds process within 5 to 7 business days.
Do you sell wholesale?
Yes. Bulk and wholesale pricing for laboratories, research groups and resellers is handled case by case. See the wholesale page and tell us which products, what quantities, and your timeline.
How do I reach you?
Email support@geneticpeptidesusa.com or use the contact page. We answer order questions, COA requests and referral questions from there.
All products are supplied for in-vitro laboratory research use only. Not for human or animal consumption.
